Terms of Service

These terms govern your use of Po (“Po”, “we”), a business workspace that reads your customer conversations, builds your customer records and helps your team follow up. By creating an account or using Po you agree to these terms on behalf of yourself and the business you represent (“you”, the “Customer”).

1. Your account

• You must give accurate information and keep your password safe. You are responsible for everything done with your account and by the teammates you invite.
• You must be at least 18 and allowed to act for your business.
• Owners and admins control who can access the workspace and with which role.

2. Your data

• You own the data you put into Po (“Customer Data”), including chats you import, customer details, deals, notes and messages.
• You confirm you have the right to upload it and to contact the people in it, including any consent required by law for marketing messages.
• We process Customer Data only to provide Po, as described in our Privacy Policy, and with the subprocessors listed there.
• You can export your customers at any time and ask us to delete your workspace.

3. Messages and AI

• Po prepares messages; a person on your team approves them. You are responsible for every message sent from your business, including automatic messages you switch on.
• When you turn on AI drafting, conversation text and your business knowledge are sent to the AI provider you see in Po to write a draft. AI output can be wrong; review it before sending.
• WhatsApp messaging must follow Meta's WhatsApp Business policies, including opt-in and the 24-hour customer-service window. Customers who opt out must not be messaged.

4. Acceptable use

You agree to our Acceptable Use Policy. We may suspend accounts that break it, put others at risk, or break the law.

5. Plans and payment

Po is free during early access. Before any charge is introduced we will publish prices and ask you to choose a plan; nothing is billed without your agreement. Paid plans will be handled by our payment provider as merchant of record.

6. Availability and changes

We work to keep Po available and secure but it is provided “as is” during early access, without guaranteed uptime. We may improve or change features; we will tell you in advance about changes that materially reduce what you can do.

7. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to the amount you paid us in the 12 months before the claim (or BDT 10,000 / USD 100 if you paid nothing). Nothing limits liability that cannot be limited by law.

8. Ending the service

You can stop using Po at any time. We may end these terms with 30 days' notice, or immediately for serious breaches. After closure you can export your data for 30 days; then it is deleted from our systems and backups on their normal cycle.

9. Law and contact

These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction, unless the law of your country gives you rights that cannot be waived. Questions: contact us through the Po app or the email shown on our website.